g9kingPrivacy Policy

This page describes what we collect when you use g9king and how we keep that data protected. We handle your personal information with care, following applicable data protection standards. Our commitment is to be transparent about what we gather, why we need it, and how we use it.

When you create an account on g9king, deposit funds, place wagers on Liga 1 or Piala AFF matches, use our live blackjack or roulette tables, or access our slots and esports markets, we collect information necessary to deliver those services. This includes your email address, identity documents for account verification, payment details for DANA, e-wallet, mobile banking, local payment, and bank transfers, and records of your account activity.

We do not sell your personal data to third parties. We share information only with our payment processors, identity-verification providers, and regulatory bodies where required by law. Your data may be stored on servers located outside your jurisdiction; we apply encryption and access controls to protect it in transit and at rest.

What We Collect on g9king

We collect different types of information depending on how you interact with g9king. When you sign up, we ask for your email address, password, full name, date of birth, and phone number. These details allow us to create your account, communicate with you about your account status, and recover access if you forget your credentials.

To comply with anti-money-laundering regulations and confirm you are a real person, we ask for identity documents (national ID, passport) and proof of address (utility bill, bank statement). We store these documents on our verification system, which sits behind encryption and access controls. We only retain these documents as long as required by applicable law — typically between three and seven years after your account closes.

Payment and Transaction Data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer (mobile banking, local payment, online payment, e-wallet), we record the amount, date, and payment method. We do not store your full payment card numbers or banking credentials — those are processed and stored by our payment processors and your financial institution, not by g9king. We record only the last four digits and the payment method type for transaction history and dispute resolution.

We track all your account transactions on g9king — deposits, wagers, winnings, withdrawals, account limits, and bonus activity. This data helps us detect fraud, resolve disputes, and provide accurate account statements. We also record your interaction patterns (login times, device types, IP addresses) to identify suspicious activity and protect your account from unauthorized access.

Cookies and Tracking

We use cookies to remember your login session, language preference, and betting history. Session cookies expire when you close your browser; persistent cookies may remain for up to one year. These allow us to recognize you when you return to g9king and provide a faster experience.

We do not track you across other websites. Our cookies apply only to g9king.app. If you disable cookies in your browser, you may not be able to log in or access certain g9king features.

Account Data: Email, name, date of birth, identity documents, address proof.
Payment Data: Deposit amounts, dates, payment method type, and last four digits of payment instrument.
Transaction Data: All wagers, winnings, withdrawals, bonus claims, and account limits.
Interaction Data: Login times, device types, browser version, IP address, geographic location.

How We Use Your Data and Your Rights on g9king

We use your data for several purposes. First, we use it to operate g9king — to create your account, process your deposits and withdrawals, settle your wagers (e.g., on Liga 1 matches, live blackjack tables, or esports markets), and provide customer support. Second, we use it to comply with law — to verify your identity, check for money-laundering risk, and respond to regulatory inquiries. Third, we use it to improve our platform — analyzing trends in player behaviour, game popularity, and payment-method preferences.

We do not use your data for marketing unless you explicitly opt in. We do not send unsolicited promotional emails or SMS. If you wish to receive occasional updates about new games or tournaments (e.g., upcoming Piala Indonesia or Idul Fitri promotions), you may enable marketing communications in your account settings.

Third-Party Processors and Data Sharing

We share your data with third parties only as necessary to deliver g9king services. Our payment processors (which handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer processing) receive your payment details and transaction amounts. Our identity-verification provider receives your identity documents to confirm you are a real person. Our live-dealer studio partners in Jakarta, Surabaya, and other locations may access minimal account data (login status, wager amounts) to settle live table games.

We do not share your email address, phone number, or betting history with these partners — they receive only what they need to process your transaction or settle your wager. We require all third parties to use encryption, maintain access controls, and comply with applicable data protection laws. We do not sell your data to marketing companies or data brokers.

Your Rights and Data Protection

You have the right to request a copy of the personal data we hold about you. You may request correction if your data is inaccurate. You may request deletion of your account and associated data, subject to legal retention requirements. To exercise these rights, contact our support team via live chat or email.

We retain your data for as long as necessary to provide g9king services and comply with applicable law. Account transaction records are typically kept for seven years for regulatory and fraud-prevention purposes. If you close your account, we retain minimal data (encrypted transaction history) to prevent duplicate registration and money-laundering risk.

Data Breach Notification: If we discover unauthorized access to your personal data, we will notify you without undue delay and cooperate with relevant authorities.

International Data Transfer

Our g9king servers may sit outside your jurisdiction — typically in regions with data protection standards comparable to your own. When your data travels internationally, we encrypt it in transit and ensure the receiving organization has contractual obligations to protect it. You are responsible for verifying that your use of g9king complies with your local law regarding international data transfers.

For questions about our privacy practices, contact our support team via live chat at g9king.app or email us. We will respond to privacy requests within a reasonable timeframe, typically no more than thirty days. If you believe we have violated your data rights, you may lodge a complaint with your local data-protection authority.